Maya Thompson
Server / Waiter, Fine Dining & High-Volume Restaurants
Charlotte, United States
About
Server with 6 years of experience across fine dining and high-volume restaurants, delivering attentive Table Service and Guest Relations to parties from two-tops to twenty-person groups. Skilled in Menu Knowledge, Wine List Knowledge, and Upselling, and certified through ServSafe Certification and TIPS Certification. Comfortable running an 8 to 10 table section during peak weekend volume.
Experience
- Harborview GrillΒ· ServerCharlotte, NC2022-03 β Present
- Deliver Table Service and Guest Relations for a 90-seat dining room, running an 8 to 10 table rotation under Section Management during peak Friday and Saturday shifts.
- Use Menu Knowledge and Customer Service to guide guests toward pairings, increasing average check 18 percent over the past year.
- Process payments on Toast POS and reconcile Cash Handling and Tip Pooling totals at the end of each shift.
- Coordinate with the kitchen to keep Course Timing accurate for tables of up to twenty guests, handling Allergen Awareness requests without slowing the pass.
- Train new servers on Wine List Knowledge, Special Dietary Requests, and Positive Attitude service standards.
- Riverside BistroΒ· ServerCharlotte, NC2020-06 β 2022-02
- Handled Order Taking on Square POS for a 60-seat casual restaurant serving 150 plus covers per shift.
- Managed Reservation Management and Waitlist Management on OpenTable during weekend waits of up to 45 minutes.
- Completed Bussing Tables and Team Collaboration duties with kitchen and bar staff to prep the dining room before open.
- Sunnyside DinerΒ· Host / ServerCharlotte, NC2018-05 β 2020-05
- Greeted guests and cross-trained into serving over a summer season, building Multitasking and Communication Skills in a fast-paced 120-seat restaurant.
- Earned a Food Handler Card and completed initial training before advancing to full serving shifts.
Education
- Charlotte Central High SchoolΒ· High School Diploma2014-08 β 2018-05
Certifications
- ServSafe Certification Β· National Restaurant Association (2023)
- TIPS Certification (Training for Intervention ProcedureS) Β· Health Communications Inc. (2022)
- Food Handler Card Β· Mecklenburg County Health Department (2021)