Free resume exampleUpdated September 2026

🖥️ IT Support Specialist resume example

An IT support specialist resume example built to pass help desk applicant tracking systems and read well to an IT manager. It names the exact ticketing system, platforms, and certifications employers filter for, and every bullet pairs a task with a ticket count, response time, or user count.

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This example contains 36 of 61 ATS keywords employers use for IT Support Specialist roles.

Keywords come from the same dictionary the 22skills ATS checker scores against. Matched terms are shown in green.

Example resume

Fictional example. Name, employers and numbers are invented; the structure and keywords are real.

Marcus Bell

IT Support Specialist, Managed Services & Help Desk

Phoenix, United States

About

IT Support Specialist with 6 years of experience resolving hardware, software, and network issues for end users at a managed service provider. Skilled in Help Desk Support, Network Troubleshooting, and Active Directory administration inside ServiceNow. CompTIA A+ and CompTIA Network+ certified, with a track record of hitting SLA Compliance targets across a 40-plus ticket weekly caseload.

Experience

Sonoran Tech Solutions· IT Support SpecialistPhoenix, AZ2021-06 – Present
- Resolve 40 plus Help Desk Support tickets weekly through Ticketing System Management in ServiceNow, maintaining a 95 percent first-contact resolution rate.
- Perform Network Troubleshooting and Incident Management for client sites, restoring connectivity within an average of 25 minutes.
- Configure Active Directory accounts and Multi-Factor Authentication (MFA) for new hires across 15 client organizations.
- Handle Hardware Installation and Software Installation across client desktops, meeting SLA Compliance targets each month.
- Set up VPN Configuration and Remote Desktop Support for remote employees, documenting fixes to build Team Collaboration across the help desk.
Desert Ridge School District· IT Support TechnicianPhoenix, AZ2019-01 – 2021-05
- Provided Password Reset and Printer Support to 300 plus staff across 4 school buildings.
- Imaged and deployed laptops using System Imaging for a 1:1 student device rollout of 1,200 Chromebooks and Windows OS devices.
- Raised Cybersecurity Awareness through staff training and enforced Antivirus Management on district devices.
QuickFix Computer Repair· IT Support InternPhoenix, AZ2018-05 – 2018-12
- Diagnosed and repaired customer laptops using Troubleshooting skills learned on the job, building strong Customer Service habits.
- Documented repair steps with Documentation Skills to help train the next intern cohort.

Education

Estrella Mountain Community College· Associate of Applied Science, Information TechnologyInformation Technology2016-08 – 2018-05

Certifications

CompTIA A+ · CompTIA (2019)
CompTIA Network+ · CompTIA (2020)
ITIL Foundation · AXELOS (2022)

Why this example passes the ATS

Skills are grouped into technical support, systems, ticketing, and networking, matching how IT hiring software scans for both the tools and the tasks, with exact terms like Active Directory and ServiceNow.
Certifications are listed with the full name and acronym together, for example CompTIA A+, so both forms match an ATS search.
Bullets pair a task with a metric, such as resolving 40 plus tickets weekly with a 95 percent first-contact resolution rate, which shows measurable performance.
The summary names the specific ticketing platform and certifications in the first two lines, matching what an IT manager scans for first.
SLA Compliance and Incident Management appear next to the tasks that drive them, showing the process is followed, not just known.

IT Support Specialist ATS keywords in this example

Grouped the way the checker groups them. Green terms appear in the example above; grey ones are in the dictionary but not used here.

Technical Support Skills

11/13

Help Desk Support
Troubleshooting
Hardware Installation
Software Installation
Network Troubleshooting
Remote Desktop Support
Ticketing System Management
Incident Management
Password Reset
Printer Support
System Imaging
Peripheral Setup
Break/Fix Support

Systems & Platforms

5/12

Windows OS
macOS
Active Directory
Microsoft 365
VPN Configuration
Azure Active Directory
Google Workspace
VoIP Systems
Citrix
SCCM (System Center Configuration Manager)
Microsoft Intune
Remote Monitoring and Management (RMM)

Ticketing & Tools

4/9

ServiceNow
Zendesk
Asset Management
SLA Compliance
Jira Service Management
Freshdesk
Spiceworks
TeamViewer
Knowledge Base Management

Networking & Security

6/10

TCP/IP
DNS
Firewall Management
Antivirus Management
Multi-Factor Authentication (MFA)
Cybersecurity Awareness
DHCP
LAN/WAN Configuration
Endpoint Security
Data Backup and Recovery

Certifications

3/8

CompTIA A+
CompTIA Network+
ITIL Foundation
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator
Cisco CCNA
Apple Certified Support Professional (ACSP)
HDI Support Center Analyst

Soft Skills

7/9

Customer Service
Problem Solving
Communication Skills
Patience
Time Management
Documentation Skills
Team Collaboration
Adaptability
Attention to Detail

How to adapt this example to your own experience

1Swap in the ticketing system and platforms your target company uses, such as Zendesk, Jira Service Management, or Microsoft Intune, instead of ServiceNow.
2State ticket volume, resolution time, or user count wherever you can, since these numbers are what separates candidates at this level.
3List the certifications you actually hold, such as CompTIA Security+ or Cisco CCNA, even if they differ from CompTIA A+ and Network+.
4Keep the current role longest with four to five bullets, and compress an internship or entry-level role to two.
5If you support a specific environment, such as Google Workspace instead of Microsoft 365, name it directly rather than the generic term.

Questions about the IT Support Specialist resume

How long should an IT support resume be?

One page for most candidates, even with several years of help desk or desktop support experience. IT managers scan for platforms, certifications, and ticket metrics quickly, so keep those on the first page.

Do I need CompTIA A+ to get an IT support job?

It is not always required, but it is one of the most commonly requested entry-level certifications and can help you pass an initial resume screen. Pair it with hands-on ticketing or help desk experience whenever possible.

Should I list every operating system and tool I have touched?

List the ones you support regularly and are comfortable being tested on, grouped by category. A focused list of 15 to 20 systems and tools reads stronger than a long list of everything you have seen once.

How do I show growth from help desk to IT support specialist?

List roles in order with the most recent longest, and use each bullet to show increasing scope, such as moving from basic ticket resolution to owning network troubleshooting or onboarding new sites.

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🖥️ IT Support Specialist resume example

Example resume

About

Experience

Education

Certifications

Why this example passes the ATS

IT Support Specialist ATS keywords in this example

Technical Support Skills

Systems & Platforms

Ticketing & Tools

Networking & Security

Certifications

Soft Skills

How to adapt this example to your own experience

Questions about the IT Support Specialist resume

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