🛎️ Receptionist resume example

Receptionist with 6 years of experience in dental, legal, and real estate offices, managing visitor reception, multi-line phones, and calendars for busy front desks. Skilled in Microsoft Outlook and Google Workspace, with a reputation for staying calm under a full waiting room and keeping confidential records organized.

• Emerald City Dental Group· Front Desk CoordinatorSeattle, WA2022-05 – Present
  • Greet 60+ patients daily for visitor reception and guest check-in, keeping the waiting room calm during a fully booked schedule.
  • Answer and route calls on a multi-line phone system, handling call screening for 4 providers using Microsoft Outlook calendars.
  • Manage appointment scheduling and calendar management for the practice, coordinating meeting room coordination for staff huddles.
  • Handle patient complaint handling with empathy and escalate clinical questions to the office manager.
  • Maintain HIPAA-compliant records using a visitor management system and practice management software.
• Cascade Legal Group· ReceptionistSeattle, WA2020-01 – 2022-04
  • Handled mail distribution and data entry for a 15-attorney office using Microsoft Office Suite.
  • Scheduled client meetings over Zoom and maintained email correspondence with vendors and clients.
  • Provided client relations support at the front desk, keeping confidentiality on sensitive legal documents.
• Puget Sound Realty· ReceptionistSeattle, WA2018-08 – 2019-12
  • Answered phones with professional phone etiquette and supported agents with filing and package handling.
  • Learned office software including Slack and Google Workspace during my first receptionist role.

• Seattle Central College· Associate of Applied ArtsBusiness Office Administration2017-08 – 2018-06

• Certified Administrative Professional (CAP) · International Association of Administrative Professionals (2023)
• CPR/First Aid Certification · American Red Cross (2024)
• HIPAA Compliance Training · Emerald City Dental Group (2022)